Question 1

What do the two plans cost?

Accepted Answer

Launch is $199/month or $1,990/year. Dominate is $299/month or $2,990/year. Annual billing is paid upfront for twelve months, charged as ten monthly payments: save $398 on Launch or $598 on Dominate versus twelve monthly payments. All prices are before applicable tax.

Question 2

Is setup really waived?

Accepted Answer

The standard one-time setup fee is $499 for Launch and $799 for Dominate. Setup is currently waived on monthly and annual plans, with $0 due for setup. No expiry date has been set. The waiver does not expand the included work.

Question 3

Which plan fits?

Accepted Answer

Start with Launch for up to five marketing pages and 30 minutes of monthly care across one consolidated request. Dominate includes up to ten marketing pages, up to three service-area pages within that allowance, structured quote intake, a supported scheduling embed when needed and 60 minutes of monthly care across two consolidated requests. Ask Joe through our contact page if you are unsure. Work outside those allowances needs an approved quote, not another public package.

Question 4

What do I provide, and what do you write?

Accepted Answer

You provide accurate business facts, services, service areas, approved assets, delegated account access and one decision maker. We agree your sitemap and draft initial copy from your intake, up to about 800 words per page where useful. Typical pages are Home, About, Services, FAQs and Contact. You verify the facts and claims before publication.

Question 5

When do payment, the refund window and delivery begin?

Accepted Answer

Subscription billing begins at your initial checkout. Your first payment covers the first month or the full prepaid year. Setup is waived; the full build starts after payment and complete intake, content and access. For Launch and Dominate, the window starts on the date of your initial plan payment, not on your website launch date.Typically live in 5-7 business days after your intake, content and required access are complete. Typically live in 7-10 business days after your intake, content and required access are complete. These are typical business-day windows, not guarantees; client review delays can extend them.

Question 6

How do revisions and acceptance work?

Accepted Answer

Two consolidated prelaunch revision rounds are included through one decision maker, within the agreed sitemap and design direction. You explicitly approve the preview and content version before we publish. Additional pages, a new design direction or extra functionality require an approved quote.

Question 7

What is included in ongoing care?

Accepted Answer

Small changes to existing text, photos, hours, offers and contact details are included. Send one consolidated list per request. New pages, new functionality, redesigns, research-heavy writing and third-party account work are quoted before work begins. We never add an unapproved overage charge. Fixes to our work and routine technical maintenance do not use your content allowance. Unused time does not roll over.Support replies within two business days. Approved small content changes are normally completed within three business days. These are service targets, not a 24/7 uptime or response SLA. Client review delays and custom work can extend them. Dominate feature support covers the included website implementation; third-party provider accounts, charges and custom integrations remain outside that scope.

Question 8

How do I cancel?

Accepted Answer

Monthly plans are month-to-month with no 12-month commitment. Billed monthly. Cancel before your next renewal; your site remains live through the period you have paid for. Billed once a year in advance for twelve months of service, charged as ten monthly payments: two months are free. Launch and Dominate setup is waived on both billing terms. Cancel the next renewal at any time; service continues through your paid year. After the guarantee period, unused time is not refunded except where required by the applicable agreement or law. Cancel before the renewal date by emailing cancel@localcred.co or using Manage billing. We send annual renewal notice at least 30 calendar days before renewal; this is not a 30-day cancellation notice requirement.

Question 9

What can I receive if I leave?

Accepted Answer

This is a managed website subscription. You own your domain, business content and data. LocalCred owns the underlying website code and platform. Cancel before renewal by writing to cancel@localcred.co or through Manage billing. Hosting continues through your paid period and ceases no later than 48 hours after it ends. Request your content and data Exit Kit within 30 calendar days of the site going offline. Your Exit Kit contains your business content, the copy we wrote for you, the assets you supplied, your domain information, and your leads and business data. This service does not include transferable website source code, repository export or a code buyout.

Question 10

What is refundable?

Accepted Answer

For Launch and Dominate, request a refund by email within 30 calendar days of your initial plan payment. We refund the first subscription payment and any base setup fee actually paid. Setup is currently waived. For annual billing, this means the full annual payment. For Launch and Dominate, the window starts on the date of your initial plan payment, not on your website launch date. We initiate approved refunds within three business days; your bank controls when the credit appears. Third-party charges are excluded. After the window, voluntary cancellation does not refund unused time except where the agreement or law requires it; existing agreements retain their own accepted rights.

Question 11

How do I manage billing?

Accepted Answer

Open your LocalCred order receipt and choose Email my billing link. We send a private Stripe link to the email recorded for that order. Use it to update your card, download invoices, or cancel the next renewal. Cancelling stops the next renewal; service continues through the date you have already paid for.

Question 12

Can I request extra work or a different system?

Accepted Answer

Your plan has a predictable subscription price. Extra work is quoted and approved before we begin. Contact Joe to discuss work beyond the included scope. We do not promise unlimited custom work, ongoing SEO, Google Business Profile management, reviews management or guaranteed leads. Former packages and paid extras are not included automatically; existing purchased entitlements remain supported.

Know what you are buying.